How Cogna transforms critical industries with AI

For teams in critical industries, operational complexity isn't just a challenge — it's a daily reality. They know firsthand the pressures of maintaining system reliability, meeting regulatory demands, and coordinating across dispersed crews and systems. To manage it all, they often rely heavily on manual processes because the software available rarely fits how their organizations actually work.

Generic solutions can't handle the nuance of complex field operations, while traditional custom software is too slow, expensive, and rigid to keep up. As a result, many organizations stick with spreadsheets, legacy systems, and manual workarounds — because they're often the only way to get the job done.

Cogna exists for exactly these reasons. By harnessing AI, Cogna delivers custom-built applications tailored to the realities of physical operations. This empowers essential industries to streamline their most complex workflows — without compromise, delay, or the prohibitive costs of traditional software development.

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What is Cogna?

Cogna is an AI platform for critical industries that transforms your manual business challenges into custom solutions.

As an AI software factory, Cogna rapidly builds custom tools that replace time-consuming processes, simplify daily work, and integrate seamlessly with existing systems. These solutions are delivered quickly, supported through launch, and continuously improved as your business grows.

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Who is Cogna for?

Cogna is designed for companies in physical industries — such as utilities, construction, manufacturing, and logistics — that manage complex operations with strict regulatory requirements.

Cogna replaces the fragmented data and manual workflows common in these industries with streamlined, purpose-built solutions. As a result, teams work more efficiently and confidently, supported by tools that fit their real-world operations.

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What sets Cogna's solution apart

In high-stakes industries, off-the-shelf tech rarely fits the bill. Cogna is the missing puzzle piece, solving complex, niche operational issues by combining deep industry expertise, advanced AI, and a collaborative approach.

Here's a breakdown of how Cogna delivers a different kind of solution.

Custom, precision-built AI solutions

Cogna's AI build engine translates complex challenges into custom software by turning operational inputs directly into fully functional applications — no client-side specs required.

For manufacturers operating across multiple sites, fragmented data and manual, spreadsheet-based audits often limit effective compliance and risk management. Constantly shifting regulations and site-specific requirements make it even harder to maintain consistency and control.

Bypassing the slow pace of traditional development cycles, Cogna's custom solutions deliver immediate value. These solutions automate compliance, coordination, and decision-making as well as adapt to site-level differences and evolving regulations, ensuring every tool remains relevant and effective.

Top-tier AI expertise

The engineers behind Cogna solutions are experts in autonomous systems and AI, bringing the vision and experience needed for complex industry challenges. They stay with each project from start to finish, ensuring lean, focused delivery — without the costly layers of project management or handoffs to junior consultants.

For instance, consider utility organizations. Missing even a single maintenance review or safety check isn't an option — human safety and public trust depend on it. To them, relying on a homegrown automation solution or outsourcing to an SAP module can feel reckless, but sticking with manual processes leaves room for human error, costly mistakes, and delays.

That's where Cogna comes in. With custom-designed systems built by seasoned AI experts, teams can focus on the work that matters, confident in the technology supporting them.

Outcome-based pricing

Cogna's approach to pricing is rooted in aligning incentives and reducing risk for clients. Clients only pay once a solution is live and delivering results, ensuring a focus on outcomes, not inflated scopes or drawn-out timelines. This means Cogna only succeeds when its clients do.

Many construction companies, for example, hesitate to modernize because the costs and uncertain ROI make adopting new technology feel risky. That's how many remain tied to legacy systems, wary of investing in solutions that may not deliver.

Cogna's risk-off model eliminates that uncertainty. Clients only pay when the solution is up and running, and Cogna continues to update and improve it to meet the client’s evolving needs.

Seamless integration

Every Cogna solution connects securely and efficiently with an organization's existing infrastructure. It supports integration with major enterprise systems such as SAP, Oracle, Databricks, and Snowflake using secure APIs, so teams can keep working the way they always have.

With logistics organizations, workflow disruptions are common when new tools don't connect with their ERP systems. This leaves teams out of sync and ultimately resistant to change.

With Cogna, IT teams stay in control of access and oversight, while business units get tools that work instantly. The result: logistics experts remain in the driver's seat, and the business side gains the ability to move fast — without disruption.

Rapid problem-solving

Cogna launches ready-to-use, custom applications for complex, regulated processes in weeks, not quarters. Because clients are involved from the beginning, each application fits real operational needs from day one.

Utility providers, for instance, often face urgent timelines and limited resources when responding to outages. Coordinating crews, managing customer updates, and meeting regulatory requirements is a complex, time-sensitive challenge.

That's why Cogna streamlines these processes to each provider's specifications, accelerating time-to-value and ensuring that solutions are mapped, built, and refined without delays or long ticket queues.

Enterprise-grade reliability and security

Cogna's commitment to reliability and security is backed by deep expertise in compliance and operational trust. Every deployment meets SOC2 and ISO standards, with full audit trails and role-based access.

For utilities and manufacturers in particular, meeting strict security and compliance requirements is non-negotiable. They need airtight systems that can be trusted to protect sensitive operations and data.

Cogna delivers on this by providing applications with system logs, data traceability, and ongoing internal support — no third-party upkeep required. This ensures that security and compliance are maintained over time, not just at launch.

Dependable SLAs

Cogna's service levels are designed to match the operational criticality of each client. Multiple support tiers are available, including high-availability guarantees and rapid response times.

Critical infrastructure operators, for example, depend on SLAs that ensure fast response and resolution to minimize downtime and service disruptions — especially during emergencies.

Cogna guarantees dependable SLAs, with every application monitored and maintained for the duration of its license, so business continuity is never in question.

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How Cogna works

Cogna turns operational complexity into custom, high-impact software in four structured stages:

Discovery

The process begins with Cogna's solution strategists, who partner with frontline operators and process owners to understand the inner workings of each organization. They map workflows, constraints, and business goals — without needing technical specs from the client side.

When Cadent Gas partnered with Cogna, they worked directly with solution strategists to understand the pain points and opportunities in their manual procurement processes. This set the stage for a digital transformation of their supplier negotiations and bid management.

Solution design

Every Cogna solution is co-designed with the frontline teams and managers who run daily operations, ensuring it reflects the unique needs of each team, region, and asset. Clients are involved in the design and testing to drive faster eventual adoption and stronger overall performance.

Network Plus collaborated closely with Cogna to launch a customer communications tool. During the iteration process, Cogna suggested adjustments based on real feedback rather than sticking to a rigid project scope. As a result, the application addressed regulatory compliance and made it easy to identify and notify affected customers during planned work.

Implementation

Cogna delivers real, working software in just weeks. Each solution is production-ready on day one — not a prototype or placeholder — with secure integration and structured data.

Cadent Gas rapidly deployed Cogna's solution: a custom supplier bid portal. This standardized bid submissions, eliminated manual data effort, and allowed procurement teams to review bids and engage suppliers on the same day, all within weeks of project kickoff.

Optimization

Every Cogna solution evolves with your business, without change orders, new contracts, or added costs. Cogna monitors, maintains, and improves apps continuously, even when processes shift.

For Network Plus, Cogna enhanced the original customer communications platform by consolidating work data per property. They also introduced seamless SMS updates between back-office and field engineers, which improved coordination and responsiveness as operational needs changed.

For Cadent Gas, Cogna optimized the system by integrating decades of gas leak and asset data into a unified interface. This enabled real-time performance management and ongoing improvements to restoration workflows as new requirements emerged.

Cogna's custom AI applications streamline your business

Cogna is built to help you turn complex operations into high-impact systems, with results that speak for themselves:

• Cadent Gas saw £11M/year in procurement savings through better-informed negotiations and elimination of manual data effort.
• Network Plus significantly reduced operational effort and improved compliance by automating customer communications and streamlining workflows, delivering £100k savings in the first week.

Ready to modernize your workflows? Let's talk.